Application Support Analyst – Credit & Rates eTrading

Job Description

As the founding entity of RAINBOW PARTNERS, Quanteam is a consulting firm specialized in Banking, Finance, and Financial Services. Through our core human values – proximity, teamwork, diversity, excellence – our 1000 expert consultants, hailing from 35 different nationalities, collaborate across 13 international offices: Paris, Lyon, New York, Montreal, London, Brussels, Luxembourg, Geneva, Lisbon, Porto, Casablanca, Madrid and Singapore.
Context :

We are seeking an experienced Application Support Analyst to join a global Front Office Technology team supporting a leading financial institution’s Fixed Income eTrading platform . The team provides production support for Rates and Credit electronic trading across global hubs in New York, London, Tokyo, and Singapore.
As a front office support analyst, you will be embedded within the trading environment, owning incident resolution, platform monitoring, and continuous service improvement across a complex, high-availability eTrading stack, including the ION platform, in-house pricing engines, and algorithmic trading components.

Your Role :

Incident & Problem Management
Own P1/P2 incidents end to end, driving root cause analysis and post-mortems
Communicate with internal stakeholders and management during incidents and follow-ups
Log all support issues in the incident management system with full detail and ownership
Initiate and coordinate task forces for critical incidents
Liaise with upstream and downstream support teams as needed

Application Monitoring & Platform Coverage
Maintain 99.9% global uptime across the Rates and Credit eTrading platform
Monitor and troubleshoot production applications including: Market connectivity (ION), Algorithmic trading, Auto negotiation, Pricing engines, D2D and D2C flows, Booking systems
Oversee system state and data correctness throughout the trading day; coordinate hand-offs with Follow-the-Sun teams
Perform system administration and update production KPIs
Contribute to monitoring migration projects using Python scripting (e.g., SCADA-based monitoring)

Knowledge Management & Documentation
Maintain team knowledge base and support procedures on wiki
Provide end-user training on application usage
Ensure Follow-the-Sun and regional teams are trained on new releases
Produce and distribute daily handover documentation to global support teams

Service Improvement
Proactively track trends in application behavior and escalate risks to development and production teams
Ensure application support logs are meaningful and actionable
Drive reduction of manual interventions through automation and enterprise tooling

Release Management
Participate in release cycles: functional validation on staging and production environments
Review and coordinate deployments and post-release checks
Communicate Release Notes to relevant stakeholders

What We’re Looking For :

Proven experience in application support within a Front Office trading environment
Strong understanding of Fixed Income / Rates products and electronic trading workflows
Hands-on experience with the ION platform and/or equivalent market connectivity solutions
Familiarity with algorithmic trading systems, pricing engines, and STP workflows
Proficiency in Python scripting for monitoring and automation
Experience with incident management systems and ITIL-style processes
Ability to diagnose and resolve complex technical issues under time pressure
Excellent communication skills, able to explain technical problems to non-technical stakeholders
Experience working in a global Follow-the-Sun support model is a plus

This role offers a gateway into the heart of New York’s financial markets , with the chance to work closely with trading teams and cutting-edge systems in a dynamic, multicultural environment.