Junior Account Manager

Job Description

Top Hat is seeking a detail-oriented, proactive Junior Account Manager to serve as the main point of contact for our high-end residential clients. You’ll work closely with Project Managers, technicians, and vendors to ensure all services and projects are delivered with professionalism, urgency and care. This is a junior role with a clear roadmap to Account Management.

Key Responsibilities:

• Take ownership of assigned client accounts— own the client experience as the advocate for client satisfaction.

• Provide support designated Account Manager(s).

• Manage ongoing client communication and ensure timely follow-up on requests and services.

• Coordinate with Project Managers on larger projects assigned to their department

• Join project kick-offs, check-ins, and walkthroughs; assist with proposals and vendor follow-ups.

• Stay accountable for accurate records and service data in our internal systems.

• Support Account Manager(s) in identifying areas of opportunities to better service our clients.

Requirements:

• 1+ years in direct to client customer service

• Experience in trades (HVAC, plumbing, electrical, etc.) or familiarity with trade terminology is a plus.

• Experience in high-end property or account management is plus.

• Excellent communication, multitasking, and organizational skills.

• Proficient in Microsoft 365, Slack, Google Workspace; ConnectWise or similar client management software a plus.

• Comfortable working with high-net worth clients.

• Ability to work onsite – on client property or in office – 5 days a week.

Salary Range: $50K-$60K DOE

About Us:

• Top Hat is Manhattan’s premier boutique property management company, supporting townhouse, brownstone, and condo owners with top-tier service and project oversight.