Required Business Analyst

Job Description

A company in the Akron area is looking for a Business Analyst to join their team to help design, implement, and drive adoption of a standardized sales process within Salesforce. This individual will partner with sales, marketing, compliance, operations, and technology teams to improve how prospect and client activity is managed throughout the organization.
The ideal candidate has strong business analysis experience, hands-on knowledge of Salesforce, and experience translating business needs into scalable processes, workflows, and system requirements.

Document current-state processes and define standardized future-state workflows within Salesforce.
Partner with business stakeholders to identify process gaps and recommend improvements.
Gather and document business and functional requirements through interviews, workshops, and discovery sessions.
Translate sales methodologies into measurable CRM requirements, dashboards, and reporting.
Define KPIs such as stage adherence, required-field completion, and time-in-stage.
Partner with technical teams to ensure Salesforce solutions align with business objectives.
Create and execute test plans and support User Acceptance Testing (UAT).
Validate system enhancements prior to deployment.
Support releases, implementations, user adoption, and post-launch stabilization.
5+ years of Business Analyst or Business Systems Analyst experience.
3+ years of experience supporting Salesforce CRM initiatives.
Strong experience gathering and documenting business and functional requirements.
Understanding of lead management, sales pipelines, and CRM processes.