Product Owner – Insurance

Job Description

Product Owner / Product Manager – Insurance Technology Location: Summit, NJ
Job Type: Contract

We are seeking an experienced Product Owner / Product Manager to shape and deliver digital products that improve the experience and effectiveness of employees, clients, and business partners within the insurance domain.
You will serve as the primary bridge between business stakeholders and cross-functional technology teams, translating complex insurance workflows and business challenges into scalable digital solutions.
The successful candidate will own the product vision, strategy, roadmap, backlog, prioritization, and delivery outcomes , guiding products and capabilities from initial discovery through development, launch, adoption, and continuous improvement.

Partner with business leaders and users to understand operational processes, pain points, customer needs, and opportunities for improvement.
Evaluate product ideas based on customer impact, business value, cost, risk, technical feasibility, ROI, and build-versus-buy considerations .
Monitor product adoption, performance, and business outcomes and use feedback and insights to guide future enhancements.
Lead discovery workshops and working sessions with business leaders, SMEs, users, architects, developers, data teams, UX, and QA .
Analyze and document current-state and future-state workflows , business rules, data requirements, integrations, exceptions, dependencies, and controls.
Translate product strategy and business requirements into well-defined epics, features, user stories, acceptance criteria, process maps, and supporting documentation/prototypes .
Identify unclear, conflicting, or missing requirements early and drive decisions to minimize delivery risk and rework.
Backlog Ownership & Agile Delivery
Own, refine, and prioritize the product backlog based on business value, customer impact, risk, urgency, dependencies, and engineering capacity.
Ensure backlog items are clear, testable, and ready for development.
Actively participate in Agile ceremonies, including backlog refinement, sprint planning, daily collaboration, sprint reviews, and retrospectives .
Serve as the voice of the user and trusted product advisor to business stakeholders.
Facilitate product demonstrations and feedback sessions throughout development.
Communicate product priorities, progress, decisions, risks, dependencies, and expected business value to executive, business, and technical audiences .
Support UAT, training, release readiness, communications, adoption, and post-launch activities .
Collaborate across business lines, technology/platform teams, vendors, and other Product Owners to manage shared capabilities and dependencies.
Data, Integration & Product Quality
Work closely with QA and business users to define expected system behavior and support testing and functional validation.
Understand and analyze data flows, data quality, system integrations, transformation rules, error handling, exception scenarios, and retry mechanisms .
7+ years of progressive experience as a Product Owner, Product Manager, Business Product Lead, or similar role delivering software or digital products.
~ Strong knowledge of the Insurance industry and insurance operations.
~ Understanding of insurance processes and terminology including:
~ Policies and policy servicing
~ Claims
~ Billing
~ Accounts Receivable / Accounts Payable
~ Financial transactions
~ Demonstrated success defining product direction and delivering digital products or capabilities that users value and adopt.
~ Hands-on experience owning and prioritizing a product backlog within Agile/Scrum environments .
~ Experience leading discovery, requirements, process-mapping, training, and decision-making sessions with business users and leadership.
~ Working knowledge of data mapping, transformation rules, APIs, integrations, error handling, exception management, and retry mechanisms .
~ Ability to independently own responsibilities and consistently deliver with limited supervision.
~ Working proficiency with AI tools , Microsoft Word, Excel, PowerPoint, Visio, or comparable productivity/process-mapping tools.

Experience within Insurance Brokerage or Commercial Insurance technology and business workflows.
Experience with policy administration, CRM, document management, finance, billing, or client-servicing platforms .
Exposure to Salesforce, Sagitta, Azure DevOps, Jira , and related integrations/data flows.
SQL or comparable querying experience for data validation and analysis .
Technical background or hands-on exposure to software development, web technologies, data platforms, APIs, or systems integration .
Relevant certifications in Product Management, Agile, Scrum, Business Analysis, Insurance, or Project Management .

The Product Owner / Product Manager will ensure that:
Users actively participate in product development, successfully adopt released capabilities, and provide actionable feedback.
Delivered solutions meet functional expectations and continue to improve based on data, user feedback, and measurable results .