Destination Experience Manager

Job Description

Destination Experience Manager Discover Klamath

Discover Klamath’s mission is to support the economic prosperity of Klamath County through tourism, and to instill and maintain community pride through the enjoyment of and respect for Klamath’s natural and cultural treasures. We believe that Klamath is a place that visitors want to choose as their first-choice destination, an un-missable stop at the crossroads of the west, and a place that residents and business owners can’t wait to tell the world about.

Discover Klamath is seeking an energetic, community-minded professional to serve as our Destination Experience Manager. This position plays a key role in connecting visitors, residents, local businesses, and tourism partners with the experiences that make Klamath County a special place to live, work, and visit.

Serve as the primary point of contact for visitors, providing destination information and recommendations.
Lead visitor engagement initiatives, including feedback collection and experience improvements.
Oversee the distribution of visitor guides, maps, and promotional materials, ensuring accessibility.
Manage Visitor Center resources, displays, collateral, and vendor relationships.

Destination Programs and Partnerships
Build and maintain relationships with tourism partners, local businesses, producers, makers, and community stakeholders.
Lead partnership-driven initiatives that support destination development and community engagement.
Support destination development initiatives and community partnerships.
Develop strong relationships with local businesses, organizations, and community partners to identify opportunities for collaboration and program growth.

Programs & Operations
Support the planning and coordination of community events, tourism programs, and industry initiatives.
Coordinate with vendors, partners, and community organizations to ensure programs are delivered effectively, on time, and within budget.
Support participant and vendor recruitment, communications, onboarding, and ongoing relationship management for Discover Klamath programs and events.
Coordinate event and program logistics, including setup, operations, troubleshooting, and participant support.
Maintain accurate program records and assist with administrative and financial tracking as needed.
Maintain strong working relationships with community and tourism partners.
Must be passionate about our community and what it has to offer.
Experience coordinating events, programs, markets, or other community-based activities.
Strong organizational and project management skills, including the ability to manage multiple deadlines, priorities, and projects simultaneously.
Strong interpersonal and customer service skills, with the ability to build positive relationships with local businesses, producers, makers, community organizations, and tourism partners.
Computer proficiency with Microsoft Office, Excel, PowerPoint, and Google Workspace. Experience with CRM platforms and other systems management is preferred.
Ability to work effectively in both shared and private workspaces.
Ability to travel locally and work evenings and weekends as required.
Regular Saturday availability is required May through October to support seasonal programs, events, and operational needs.

Ability to sit at a desk, operate a computer keyboard, and view a computer screen for 6–8 hours per day, as required.
Ability to set up and tear down event or tradeshow booths, equipment, and marketing materials.
Ability to hear and converse via telephone and in person.
May be required to lift boxes and small equipment weighing up to 50 pounds.

No telephone calls, please.
Resumes submitted through employment platforms without the requested application materials will not be considered.

Benefits include paid holidays, vacation, sick leave, and an IRA plan with matching contribution.