Senior Account Manager + Lutz Tech

Job Description

Lutz Tech Level: Experienced (5 plus years of experience)
Lutz is a business solutions firm, partnering with customers to provide expert advisory and compliance services in Accounting, Financial, Tech, M&A, and Talent. At Lutz, our people are our greatest asset. That’s why we’ve built a supportive, inspiring work environment centered around our core values: Our diverse range of services includes outsourced IT, data analytics, cybersecurity services, and technology consulting, all tailored to solve complex challenges and deliver meaningful results. Whether it’s leveraging data to uncover new opportunities, optimizing business tools like Microsoft 365 suite, or protecting organizations from cyber threats, we empower businesses to thrive in a fast-paced digital world. As a Senior Account Manager , you will:
Take ownership of a portfolio of client accounts, cultivating trusted advisor relationships with key stakeholders and decision-makers
Own and monitor account health, identifying risks, opportunities, and growth potential through regular engagement and business reviews
Prepare and lead quarterly business reviews, renewal discussions, and roadmap planning to drive long-term client value
Collaborate cross-functionally with technical teams, ensuring that service delivery, project execution, and support align with client expectations
Stay informed on industry trends, product innovations, and internal service offerings, translating insights into relevant guidance for clients

5+ years of experience in account management, client success, or consultative roles within technology, IT services, B2B services, sales, or other B2B environments
~ Bachelor or Associate degree in communications, business administration, management, or any other related field is preferred
~ Prior experience in a technology Managed Service Provider (MSP) or similar client-facing technology services environment is preferred, but not required
~ Proven ability to manage high-value client relationships and drive retention, satisfaction, and upsell opportunities
~ Paid Holidays | Paid Time Off (PTO) | Flexible Schedule |Employee Appreciation Events | Social Events | Family Outings
Formal Mentor Program | Continuing Education | Leadership Development Program | Professional Memberships | Semi-annual Performance Evaluations | Advancement Opportunities | Certification/Professional License Support
Comprehensive Medical, Vision, & Dental Insurance | Healthcare and Dependent Care Flex Spending Accounts | Health Savings Account | Short-term and Long-term Disability Insurance | Life Insurance | Company Wellness Events | Employee Assistance Program
Office Perks
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