Epic Senior Systems Analyst – Ambulatory/ Phoenix

Job Description

We are more than a health system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We learn, grow, and achieve more – in our careers and in our communities.
The Senior Systems Analyst Epic will play a crucial role in designing, building, testing, training, deploying, and supporting Epic applications to optimize clinical and operational workflows. This position requires a deep understanding of healthcare workflows, system integration, and project management to ensure the efficient operation of the healthcare system’s IT infrastructure. Partners closely with operational leaders and end users to translate business requirements into reliable Epic configuration, integrations, and reporting—supporting safe patient care, efficient revenue cycle operations, and regulatory compliance while achieving Service Level Agreements (SLAs) relative to the supported applications. Provides technical expertise by enforcing the vision of the application and safeguarding the integrity and security of the application environment and training in collaboration and partnership with architects, tech leads and engineers. Leads process improvement activities related to Application Management and training for Epic and related third party applications. The Senior System Analyst Epic encompasses two closely related role focus areas: Application Build and Application Training. Both RolesSystem Analysis and Design:
Engage stakeholders to gather and refine requirements, map current-state workflows, and design Epic build that aligns with operational goals and policy.
Create and maintain specifications, decision logs, and design documents for clear traceability and change control.
Conduct gap analyses to identify configuration or workflow changes needed for upgrades, regulatory changes, or new initiatives.
Project Management:
Manage smaller projects related to system implementations and upgrades.
Strong knowledge with various project management approaches, e.g. waterfall, agile.
Ability to lead project teams in project methodology.
Training and Documentation:
Create and maintain comprehensive documentation for system configurations and processes.
Application Build RoleApplication Build, Configuration, and Deployment:
Develop and execute unit, integrated, and UAT test plans; document test evidence.
Provide go-live and post-live hypercare, including rounding, office hours, tip sheets, and at-the-elbow support.
meet SLAs through robust triage and root-cause analysis.
Provide advanced support for (Epic, Workday, Kronos,) and other applications. Collaborate with IT and clinical teams to integrate across IT portfolio with other IT systems (e.g., Epic, 3rd Party Imaging Applications, AI, etc.).
Integration and Data Management:
Ensure data integrity and metric definitions are consistent across modules and stakeholders. Compliance & Risk:
Support regulatory readiness (e.g., CMS, Joint Commission), audit needs, and policy alignment.
Contribute to ITIL-aligned incident, problem, change, and configuration management processes.
Application Training RoleCurriculum Management:
Design and implement customized training programs aligned with organizational strategy and operational goals
Oversee the build, maintenance, and readiness of training environments
Manage end‑user training‑related requests and incidents with professionalism and efficiency
Document incidents and resolutions to support a comprehensive knowledge base
Collaborate with IT and operational partners to identify trends and implement preventative improvements
Refine support processes to enhance service quality and user experience
Bachelor’s Degree
degree in computer science, Information Technology, Healthcare Administration, or a related field.
Minimum of 5-7 years of experience in system analysis and support within a healthcare environment.
In lieu of degree, 10+ years of experience in system analysis and support within a healthcare environment.

Experience with Epic application(s) and healthcare workflows (clinical, revenue cycle or IT experience).
Strong requirements gathering, workflow design, and testing skills.
Familiarity with ITIL, change control, SDLC practices, system governance, and waterfall/agile project methodologies.
Proven track record of managing complex projects and leading cross-functional teams.

Requirements for Application Training role:
~ Epic Training Environment Build certified and 3+ years of experience
~2 Epic Application Principal Trainer certifications

Preferred for Application Build role:
~ Current Epic Certification or Proficiency in one or more relevant module(s) (e.g., 3+ years of build Epic build and configuration experience
~ Experience with system integration, HL7, FHIR, and interface testing.
~ Exposure to SQL/Clarity, Caboodle, SlicerDicer, or reporting tools (e.g., Prior work in patient access, billing, coding, finance, or clinical operations (for respective modules).

ITIL Foundation certification desired not required.
Certifications in one or more Epic applications
Experience in a large healthcare system or hospital setting.
Experience with other healthcare applications and systems.
Familiarity with cloud computing platforms (e.g., AWS, Azure).
Experience with business intelligence and analytics tools.
Advanced degree (Master’s or higher) in a related field is a plus.

Work Shift:
IS Ambulatory

OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment
Remote Work Disclaimer:
Positions marked as remote are only eligible for work from Ohio .