Epic Systems Analyst – Willow Amb

Job Description

We are more than a health system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We learn, grow, and achieve more – in our careers and in our communities.
The Systems Analyst Epic supports the design, build, testing, training, deployment, and ongoing support of Epic applications to optimize clinical and operational workflows. This position develops knowledge of healthcare workflows, system integration, and project delivery practices while partnering with operational leaders and end users to translate business requirements into reliable Epic configuration, integrations, and reporting-supporting safe patient care, efficient revenue cycle operations, and regulatory compliance while meeting Service Level Agreements (SLAs) for supported applications. Works under guidance of senior analysts, architects, and technical leads to follow standards that safeguard the integrity and security of the application environment and contribute to continuous improvement activities related to application management for Epic and related third-party applications. The System Analyst Epic encompasses two closely related role focus areas: Application Build and Application Training. System Analysis and Design:
Engage stakeholders to gather and refine requirements, map current-state workflows, and design Epic build that aligns with operational goals and policy.
Create and maintain specifications, decision logs, and design documents for clear traceability and change control.
Conduct gap analyses to identify configuration or workflow changes needed for upgrades, regulatory changes, or new initiatives.

Project Management:
Support small projects and enhancements related to system implementations and upgrades under the guidance of senior team members.
Working knowledge of common project approaches (e.g., waterfall, agile) and ability to follow the established methodology.
Participate on project teams and apply agreed project methodology to deliver assigned tasks on time.

Training and Documentation:
Create and maintain documentation for system configurations, workflows, and support procedures, following team standards.

Application Build Role
Application Build, Configuration, and Deployment:
Develop and execute unit, integrated, and UAT test plans; document test evidence.
Provide go-live and post-live hypercare, including rounding, office hours, tip sheets, and at-the-elbow support.
meet SLAs through effective triage, documentation, and root-cause analysis with guidance as needed.
Provide support for Epic and other enterprise applications as assigned. Collaborate with IT and operational teams to understand cross-application impacts and support integrated workflows (e.g., Epic and third-party applications).

Integration and Data Management:
Ensure data integrity and metric definitions are consistent across modules and stakeholders. Compliance & Risk:
Support regulatory readiness (e.g., CMS, Joint Commission), audit needs, and policy alignment.
Contribute to ITIL-aligned incident, problem, change, and configuration management processes.

Application Training Role
Support the design and delivery of role-based training aligned with operational workflows and organizational standards
Support maintenance and updates to the CareConnect curriculum in partnership with training leadership
Help ensure curriculum accuracy and consistency by following established build and validation processes
Support build, maintenance, and readiness activities for training environments under established standards
Communicate system releases and upgrade impacts to training stakeholders using approved channels and templates

Manage end-user training-related requests and incidents with professionalism and efficiency
Document incidents and resolutions to support a comprehensive knowledge base
Collaborate with IT and operational partners to identify trends and recommend preventative improvements
Contribute to support process improvements to enhance service quality and user experience

Bachelor’s Degree
degree in computer science, Information Technology, Healthcare Administration, or a related field.
Minimum of 1-3 years of experience in system/application analysis, support, or related IT experience (healthcare environment preferred).
In lieu of degree, 5+ years of experience in system/application analysis, support, or related IT experience (healthcare environment preferred).
Experience with Epic application(s) and healthcare workflows (clinical, revenue cycle or IT experience).

• Strong requirements gathering, workflow design, and testing skills.

• Familiarity with ITIL, change control, SDLC practices, system governance, and waterfall/agile project methodologies.
~ Requirements for Application Training role:
~ Epic Training Environment Build certification/proficiency (or ability to obtain within required timeframe) and 1+ year of training environment build or application support experience.

~ Epic Principal Trainer certification(s) preferred (or ability to obtain within the required timeframe).

Preferred for Application Build role:

Current Epic Certification or Proficiency in one or more relevant module(s) (e.g., 1+ year of Epic build/configuration experience preferred (or demonstrated ability to learn and apply build standards quickly).

• HL7, FHIR) and interface testing is preferred.

• Exposure to reporting and data concepts (e.g., Prior work in patient access, billing, coding, finance, or clinical operations (for respective modules).

ITIL Foundation certification desired not required.
Certifications in one or more Epic applications
Experience in a large healthcare system or hospital setting.
Experience with other healthcare applications and systems.
Familiarity with cloud computing platforms (e.g., AWS, Azure).
Experience with business intelligence and analytics tools.

Work Shift:
IS Applications
OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment

Remote Work Disclaimer:
Positions marked as remote are only eligible for work from Ohio .