Help Desk Analyst Full-time

Job Description

This Jobot Job is hosted by: Lincoln Sprague Are you a fit? Salary: $22 – $30 per hour A bit about us: Based in Dillsburg, PA we are a leading AV and IT integrator. If you are a help desk technician looking for your next and exciting career please apply today! We are currently seeking a dynamic, self-motivated and experienced Help Desk Technician to join our team in the AV industry. As an integral part of our IT department, you will be responsible for providing technical assistance to our staff and customers, ensuring they can work effectively and efficiently. You will have the opportunity to work with a variety of technologies, including Windows 10, WAN, and O365, in a fast-paced, challenging, and rewarding environment. This role requires a minimum of 5+ years of relevant experience, preferably in the financial sector. Provide first-level contact and problem resolution for all users with hardware, software, and application problems. Resolve and escalate incidents as necessary, ensuring that all service level agreements are met. Install, configure, and troubleshoot hardware and software to ensure optimal network performance. Provide technical support for Windows 10, WAN, and O365. Conduct regular system backups and recovery procedures, ensuring data integrity and availability. Maintain a thorough understanding of networking components including CCNA. Collaborate with the IT team to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes. Create and maintain documentation as it relates to system configuration, mapping, processes, and service records. Proven experience with Help Desk, Windows 10, WAN, CCNA, and O365. Strong knowledge of system and network security protocols. Exceptional customer service skills, with a focus on producing high-quality results. CCNA, CompTIA A+) are a plus. Bachelor’s degree in Computer Science, Information Systems, or a related field is preferred. Join us and be part of a team that appreciates the importance of great ideas, values your commitment to quality, and provides you with the tools and support you need to excel in your career. Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot’s Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners. Message and data rates may apply. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: jobot.com/privacy-policy