IT Software Applications Supervisor

Job Description

~ Greensboro, NC (100% Onsite)
~6 month contract to hire
~ Must have prior experience working in a hospital or healthcare IT environment Job Description Insight Global’s client is seeking an IT Supervisor to help lead and transform a growing Field Services operation supporting hospitals, clinics, and healthcare facilities across the region. This is a highly visible leadership opportunity for someone who understands healthcare IT, enjoys building relationships, and wants to have a direct impact on how technology support is delivered across a large healthcare network. Required Qualifications
~ Experience working in a hospital or healthcare IT environment
~ Strong customer-facing communication and relationship-building skills
~ Experience supporting infrastructure, networking, or field services operations
~2-3+ years of experience with switches, network equipment, printers, and scanners
~ Ability to lead through ambiguity and drive operational improvements
~ Strong accountability, professionalism, and problem-solving skills
~ Must currently reside in Greensboro, NC or be willing to relocate

What You’ll Do
Lead field services operations supporting approximately 174 healthcare facilities
Manage and coordinate two direct-report managers overseeing a team of 27+ field service technicians
Design and optimize facility rounding schedules and coverage plans
Serve as a key liaison between IT leadership and hospital leadership teams
Coordinate resources during major incidents and operational disruptions
Drive process improvements and help build a scalable field services model
Build strong relationships with facility leaders and clinical stakeholders
Help shape and professionalize a growing field services organization
Preferred Qualifications
Prior leadership, supervisory, or team lead experience
Cisco networking experience
ServiceNow experience
Experience supporting multiple locations or distributed environments
Major incident management experience