Commercial Senior Account Manager

Job Description

Founded in 1975, Árachas Group, LLC is an independent insurance and risk management company offering business, employee benefits, and personal solutions to clients of Bartlett, IL, and 50 states across the United States. Árachas Group combines national strength with a local heart, working as one to deliver business, employee benefits, and personal insurance solutions. With high-touch relationships, empathy, and advocacy, we make coverage personal and clear, giving clients confidence to navigate the everyday and the unexpected. We believe that successful people make successful businesses, which is why we make every effort to provide our employees with an environment in which they can excel. We are committed to providing a high quality, competitive employee benefit program which is designed to address our employees’ benefit needs. Our agency understands the importance of focus and dedication, and we are looking for a permanent team member who understands delivering superior service is what separates us from the rest.

Senior Commercial Lines Account Manager

The primary function of this role is to manage and service a portfolio of large, complex commercial insurance accounts. This role involves building strong client relationships, ensuring policy accuracy, handling renewals, and providing exceptional customer service. The Account Manager serves as a key liaison between clients, insurance carriers, and internal items to ensure coverage needs are met effectively.

Client Relationship Management
Maintain strong client relationships by responding to inquiries and providing timely support.
Maintain records of customer interactions and transactions, documenting inquiries, comments, and actions taken in the agency management system.
File claims on behalf of clients and follow up as needed.
Policy Administration
Review policies, endorsements, and audits for accuracy.
Operational Support & System Management
Confirm data accuracy within Applied Epic agency management system.
Delegate appropriate tasks to Customer Service Representatives (CSRs).

Collaborate with team members to ensure seamless service delivery.
Participate in formal and informal team meetings and contribute to process improvements.

Minimum of 7 years of experience in the insurance industry, with a focus on commercial insurance or property & casualty insurance
Proven account management experience within an agency or brokerage setting
Knowledge of commercial insurance products and usages
Experience with Applied Epic highly desired; will consider other agency management systems
Proficient with Microsoft Office Suite
Occasional travel may be required
Schedule: Monday-Friday, 8:30am-5:00pm

Health Insurance Plans (PPO, HSA, Copay Options)
~ Dental Insurance
~ Company Paid Disability Insurance
~ Supplemental Insurance including Critical Illness, Accident, Legal, Pet Insurance
~Paid Time Off and Paid Holidays

In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Keystone will not consider or approve payment to any third parties for hires made.