Desktop Technician
Job Description
Job Description
Onsite Support, also covering IT Link (Walk-In) Center – recommended experience level:
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Browse FlexJobs Listings →o Relevant years of local in country experience: > 2-3 years
o Good oral and written communication skills in local language + English
o Good interpersonal skills
o Industry standard skills normally expected from an onsite support technician including:
– ServiceNow ticket handling
– Microsoft Windows and Apple operating system – all related issues
– How-to assistance of End User assigned IT devices and software
– Standard and non-Standard HW devices (peripherals like monitors, label printers, etc.)"
– Perform basic HW support for Desktop & Laptop:
• RAM upgrade
• Keyboard exchange
• SSD HD replacement"
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Create Your Resume on Zety →– Assistance on Software related issues (Standard & Non-Standard)
– Microsoft Office 365 suite
– Software deployment
– Smart Hands experiences for any support team including but not limited to: MFP, Standalone, Networked Printers & Scanners, including toner replacement etc, Servers & Storage
– Smartphones & Portable Devices experiences for SIM handling and provisioning
– Meeting room support (Audio and Video Equipment)
– Network cabling and port patching, Wi-Fi network, replacement of router, HUBS, and Switches (local task pertaining to Smart Hands support) Support of LAN closets, MDFs and IDFs
– Document management like Asset Management, Knowledge Management maintenance, Site Operations Manual, etc.
– Stock management (incoming & outgoing IT goods)
