Business Systems Analyst – Secret Clearance Required

Job Description

Company Description West View Water Authority, located in West View, Pennsylvania, provides high-quality water services to 32 municipalities and over 200,000 residents across Allegheny, Beaver, and Butler Counties. The Authority is committed to ensuring reliable and safe water supply to primarily residential communities.

West View Water Authority
Job Title: Business Systems Analyst
Department: IT Department
Supervisor: Information Systems Manager

Designs, develops, and implements new content and web functionality. Maintains website and related server and network infrastructure. Maintains, operates, administers, and supports Authority systems and software. Lead projects relating to planning, operation, maintenance, implementation, and documentation of the Authority’s information systems. Manages user access, system configurations, and data integrations while developing reports and analytics to support informed decision-making across all organizational departments.

Administer and maintain Authority business systems including Enterprise Resource Planning (ERP), Human Resources (HR), Automated Meter Reading (AMR), and Computerized Maintenance Management System (CMMS).

Manage system configurations, user accounts, permissions, and security roles across all business applications to ensure appropriate access control.

Collaborate with end users to analyze business processes, identify improvement opportunities, and gather system requirements.

Provide training and ongoing support to Authority personnel regarding business system functionality, workflow processes, and effective report utilization.

Maintain relationships with vendors to support the operations and development of the Authority’s information systems.

Participate in system testing initiatives for upgrades and new implementations, including development of test plans and coordination of user acceptance testing activities.

Develop and maintain reporting using both systems’ built-in reporting tools and reporting software such as Microsoft Power BI.

Conduct data quality assessments, identify data inconsistencies, and implement data cleansing and validation procedures.

Develop Excel-based reports utilizing advanced functions, pivot tables, data models, and macros for business data analysis.

Develop and maintain comprehensive documentation for all business systems including user guides, process workflows, standard operating procedures, and system configuration specifications.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelor’s Degree (B.from a four-year college or university in Computer Science; with five to seven years of related experience and/or training; Experience with enterprise resource planning system administration and business process analysis is required. Experience with AMR and CMMS platforms as well as reporting tools like Microsoft Power BI are preferred.

Language Skills
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and government regulations. Ability to write reports, business correspondence, procedure manuals, and run books. Basic business math skills are required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to the risk of electrical shock.

This is an in-office position.