Administrative Sales Support Specialist

Job Description

Administrative Sales Support Specialist
Konecranes is looking for an individual with a sales background to join our Customer Contact Center Team as an Administrative Sales Support Specialist. This Support Specialist is responsible for gathering customer needs, order details, and requests; and maintaining consistent client contact and customer service. This position requires very minimal phone contact. OTE: $65,000-$72,000 with bonus
~ Paid vacation, sick/personal days, holidays
~ Private Recruiting Services
Previous Inside Technical Sales and Customer Service Experience preferred.
Bachelor’s degree or Equivalent Experience preferred
PC proficiency including CRM, Outlook, Microsoft Word and Excel
Ability to multi-task large volumes of inquiries by phone, fax and email
Ability to multitask between multiple computer screens and programs
Proficient typing skills
Knowledge of SAP or equivalent business systems
Positive attitude and true willingness to help our customers
Participate in Customer Contact Center Team
Collect required data to effectively handle the customer’s request.
Create quotes using the intranet and parts manuals as trained.
Initiate contact with customers where their business with us has decreased, stopped, or not yet been initiated.
Work closely with the Outside Sales Team, Order Management Team, Analysts and Data Integrity Team to ensure proper customer support is provided.
Proactively engage customers with Konecranes’ full offering of service products.
Responsible for executing growth action plans to achieve Konecranes sales targets and initiatives.
Manage customer complaints with a positive result.