Application Support Analysts

Job Description

Enterprise Applications Analyst – ServiceTitan This Jobot Job is hosted by: Melanie Courtney Are you a fit? Salary: $115,000 – $120,000 per year A bit about us: Our client was established to bring together industry-leading residential and commercial HVAC, electrical, and plumbing companies. Health, Vision, and Dental Insurance, Voluntary Life and AD&D, 401K with up to a 4% employer match, Paid holidays, vacation, and sick leave Job Details We are seeking an experienced and highly skilled Enterprise Applications Analyst (ServiceTitan) to design, implement, support, and optimize our enterprise applications, including ServiceTitan, QuickBooks, and ERP systems. Our company plans to experience significant growth by executing a robust M&A strategy, so this role will be crucial for integrating new acquisition but more importantly optimizing system performance as we build organic growth as well. The ideal candidate will possess extensive experience with ServiceTitan, strong acumen in pricebooks, memberships, HVAC operations, and have a proven ability to do analysis to enhance systems and processes. ServiceTitan Expertise: o Leverage years of experience as a ServiceTitan super user, demonstrating a deep understanding of operational impacts and customer experience. o Act as an internal consultant for ServiceTitan projects, providing complex solution design, requirements analysis, and configuration development to meet business needs. o Evolve services by building and optimizing the ServiceTitan Center of Excellence (CoE). Application Management: o Oversee the full lifecycle of ServiceTitan, QuickBooks, and ERP systems, including system upgrades, patch management, and performance optimization. o Manage relationships with application vendors and service providers, ensuring adherence to service level agreements (SLAs) and contract terms. o Implement processes for continuous improvement and optimization of application performance. Training & Support: o Develop and deliver comprehensive training programs and manuals for end-users to optimize application utilization and effectiveness, including training new hires and ongoing sessions. o Build and manage a training repository for ServiceTitan and other enterprise applications to support ongoing user education and system adoption. o Provide quality assurance over in-flight projects, ensuring alignment with model tenant standards and consistent execution of project management methodologies. User Support & Communication: o Act as a primary point of contact for application-related support, addressing user concerns and facilitating issue resolution. o Relay system features and updates to users after thorough testing, ensuring understanding and effective use. o Communicate with regular performance and KPI reports, updating on progress, identifying barriers, and presenting potential solutions. o Facilitate quality control sessions and ensure consistent information delivery. o Have experience working within a ServiceTitan Center of Excellence (CoE). Skills: o Strong analytical and problem-solving abilities, with a structured approach to managing multiple projects. o High motivation to collaborate with internal and external stakeholders, leveraging strong communication and business partnership skills. o Capable of building strong relationships with partner teams and influencing the adoption of best practices across the organization. Certifications in relevant technologies such as ServiceTitan, Sage Intacct, or project management (e.g., PMP, ITIL, or specific application certifications). Experience with cloud-based enterprise applications and platforms. Knowledge of data analytics and business intelligence tools. Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. 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