Client/Customer Support Rep

Job Description

About the brand:
Falconeri is an Italian fashion house championing the craft of cashmere with the finest natural fibers, timeless Italian design, and a steadfast belief in luxury that lasts. Making dressing both effortless and refined, Falconeri offers elegance of the highest quality.
Founded in 2000 and owned by ONIVERSE, the brand boasts an extensive global network with 206 brick and mortar stores in 22 countries and 25 online stores, catering to a loyal client base that has grown with the brand. Momentum behind the brand is booming in the US– in 2026, there will be five new store openings across the country, including a new New York flagship location on Madison Avenue.
Using innovative production methods and artisanal craftsmanship, Falconeri specializes in the creation of extraordinary quality cashmere knitwear for men and women at exceptional prices. From the pastures of Mongolia to global storefronts, Falconeri selects the best raw materials and removes intermediaries, caring deeply about every detail– from the people to the planet

Be responsible for capturing customers’ information using multiple means to communicate, utilizing phone and written follow-up contact
Achieve and exceed personal sales and productivity goals agreed upon with your Store Manager
Utilize your fashion expertise to inspire others and build collaborative partnerships in a team-focused environment
Supporting managers in maintaining the visual and housekeeping standards of the store
Store Cleanliness: at our stores, we take great pride in providing our customers with a clean and well-maintained shopping environment. This includes the cleanliness and organization of the store: including but not limited to the salesfloor, fitting rooms, cash desk area, and backroom areas. Language Skills (Essential Function):

This position requires proficiency in Chinese to provide effective customer service. A significant portion of customers interactions that prefer to speak in Chinese, including but not limited to assistance with purchases, explaining product details, and ensuring a positive shopping experience.

High School graduate or equivalent
Minimum 3 years of experience in customer service and contemporary or luxury retail industry
Excellent verbal, written communication and sales skills, with a strong customer service orientation
Ability to work a flexible schedule, including holidays and weekend
Additional language proficiency may be preferred or required depending on the customer base of store location.
Hourly plus monthly commissions
~ Health Benefits, including Medical, Dental and Vision
~Sign-on Bonus
~ Referral Bonus
~ Employee discount in-store for all our brands
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