Customer Service Representative 3680160

Job Description

CUSTOMER SERVICE REPRESENTATIVE
On-site; local candidates required.
FULL TIME, ON-SITE
Our client is an established international manufacturing group specializing in work holding and clamping systems for machine tools .
The company is seeking a motivated Customer Service Representative / Inside Sales professional to support customers, distributors, and OEMs with product inquiries, quotations, orders, and follow-up.

Strong communication, customer focus, work ethic, and willingness to learn are more important than specific product knowledge.

Product training will be provided; Customer Service & Sales Support
Respond promptly and professionally to customer inquiries by phone and email.
Support order processing and communicate updates on availability, deliveries, and outstanding issues.
Understand customer needs and help identify suitable products using training and available resources.
Involve Outside Sales, Product Management, or Engineering when requests require specialized technical support.
Pass qualified opportunities to the appropriate sales representative and support follow-up.
Work directly with colleagues to resolve issues quickly and keep customers informed.
Maintain accurate customer, quotation, and order records.
Help improve service processes and build long-term customer relationships.

Experience in customer service, inside sales, sales support , or a similar customer-facing role.
Background in manufacturing, industrial products, machinery, automation, or another technical environment strongly preferred.
Strong verbal and written communication skills, particularly over the phone.
Positive, professional, and approachable, with commercial aptitude and a strong customer-service mindset .
Freshly graduated engineers are welcome.

Based on-site in Wheeling, Illinois .
relocation assistance is not anticipated.

Medical insurance with 80% employer-paid premiums , plus an employer-funded HRA.
~ Dental and vision insurance.
~12 paid holidays annually.
~ Company-paid life, AD&D, and short- and long-term disability coverage.
~ Healthcare and dependent care flexible spending accounts.
~ Target start date: As soon as possible.