Customer Support / Customer Service Representative **IMMEDIATE HIRE**

Job Description

Customer Service Specialist Cincinnati, OH
Contract-to-Hire | First Shift

LHH Recruitment Solutions is partnering with a growing organization seeking a Customer Service Specialist to join its team. This position is ideal for someone who enjoys helping customers, solving problems, and providing exceptional service in a fast-paced environment. The successful candidate will serve as a key point of contact for customers, handling inquiries, account updates, billing questions, and service-related requests while ensuring a positive customer experience.

Respond to inbound customer inquiries via phone, email, and other communication channels in a professional and courteous manner
Assist residential, commercial, and business customers with account questions, service requests, billing concerns, payments, and account maintenance
Resolve customer issues efficiently while providing clear explanations and solutions
Document customer interactions accurately within company systems
Create and update service requests, work orders, and account records as needed
Process customer payments and assist with online payment tools and account access
Identify customer concerns and collaborate with internal departments to facilitate timely resolutions
Support customer retention efforts by understanding customer needs and providing appropriate solutions
Maintain confidentiality and follow company policies regarding data security and customer information
Participate in training initiatives and assist with onboarding and supporting newer team members when needed
Complete special projects and data entry assignments while meeting quality and productivity standards
Previous customer service, call center, account support, or administrative experience preferred
Spanish bilingual skills are a plus
Proficiency with Microsoft Office, including Outlook, Word, and Excel
Ability to manage a high volume of calls and customer interactions
Accurate data entry and computer skills
The ideal candidate is customer-focused, empathetic, and solution-oriented. They enjoy helping people, communicate effectively, and can remain professional under pressure. Success in this role comes from building positive customer relationships, resolving issues efficiently, and delivering a consistently excellent service experience.

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Equal Opportunity Employer/Veterans/Disabled
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements