Customer Support / Customer Service Representative **IMMEDIATE HIRE**

Job Description

Customer Support Specialist Location: Ashburn, VA (5 days onsite per week)
Pay: $65-70/hr

US Citizens/GC Holders Only; No Visa Sponsorship
No c2c/3rd Parties
Must be local; No relocation

Responsibilities:
Perform rack-and-stack, maintenance, cable management, and decommissioning of server, storage, and network infrastructure.
Deliver Tier 1/2 hardware and software support, diagnose system faults using standard procedures, and coordinate RMA or vendor repairs.
Support hardware refreshes, capacity expansions, and after-hours maintenance in mission-critical colocation environments.
Maintain accurate asset inventories (DCIM), write root-cause analyses, update knowledge bases, and log issues in ticketing systems (e.g., ServiceNow).
Adhere strictly to data center safety, security, power, and environmental standards.

Qualifications:
Hands-on experience with rack-and-stack, power distribution, cooling, KVM, and cabling standards.
Deep knowledge of enterprise servers, storage, switches, routers, VLANs, and patch panels.
Familiarity with incident/change management workflows, asset tracking, and DCIM/ticketing platforms.
Ability to read rack elevations, network diagrams, and technical documentation.
Strong analytical and communication skills; ability to prioritize tasks independently and participate in scheduled on-call rotations.
Effective communication with cross-functional IT teams.
Ability to work independently with minimal supervision during onsite shifts.