Hotline Agent (Risk Specialist)

Job Description

Overview The Risk Specialist (RS) is the front-line investigator responsible for capturing and documenting sensitive workplace disclosures from employees worldwide. Reporting to the Hotline Operations Manager, you guide callers through a structured interview process to uncover critical details regarding harassment, fraud, safety concerns, and compliance violations. Maintain 100% accuracy in data entry, ensuring all reports comply with both Ethico policies and specific client contract requirements
Meet rigorous performance goals for report quality, focusing on perfect grammar, concise content, and adherence to “Best Practices” formatting
Immediately brief client coordinators or Hotline management on high-priority or life-safety situations as identified during the intake process
1–2 years in a call center, phone support, or customer-centric role; experience in a legal, medical, or compliance intake environment is a plus
~ Associate’s or Bachelor’s degree preferred, or an equivalent combination of education (High School Diploma/GED) and professional experience
~ Ability to synthesize large amounts of verbal information into a structured written format
~ High degree of flexibility to support a 24/7 operation, including willingness to work various shifts and provide coverage as needed

Company paid Medical, Dental, and Vision for the employee
~ Company paid Life Insurance
~ Annual profit-sharing bonus
~ In office, in Charlotte, NC.

18.00 per hour.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status. Women and underrepresented minorities continue to be underrepresented in our workplaces. The diversification of applicant pools constitutes an important step for broadening the participation of women and URM in the workforce. Research shows that women and people of color disproportionately do not apply for jobs where they do not meet 100% of the “requirements.”