Information Technology Support Engineer

Job Description

We are seeking a highly motivated and technically skilled IT Support Specialist to join our growing team. This role is ideal for someone early in their IT career with solid hands-on experience in Microsoft 365, Azure, and Windows networking. The successful candidate will be responsible for supporting end users, troubleshooting systems and infrastructure issues, and assisting in maintaining a secure, efficient, and scalable IT environment.

Key Responsibilities

• Provide Tier 1–2 technical support for end users across desktop, mobile, and cloud environments.
• Administer and troubleshoot Microsoft 365 tools (Outlook, Teams, SharePoint, OneDrive, etc.).
• Assist with Azure AD administration, including user provisioning, role assignments, and security policies.
• Support and maintain Windows networking infrastructure (DNS, DHCP, Group Policy, VPN, etc.).
• Monitor system performance and escalate critical issues to senior IT staff as needed.
• Document solutions, IT procedures, and known issues to support a knowledge base.
• Assist with user onboarding/offboarding and access management.
• Support endpoint management including patching, imaging, and antivirus updates.
• Participate in IT projects, deployments, and process improvement initiatives.

Required Qualifications

• 2–4 years of professional experience in IT support or help desk roles.
• Strong knowledge of Microsoft 365 admin tools and end-user support.
• Experience working with Azure Active Directory, Microsoft Intune, and conditional access policies.
• Solid understanding of Windows networking fundamentals (TCP/IP, DNS, DHCP, Group Policy).
• Familiarity with remote support tools and ticketing systems (e.g., Zendesk, ServiceNow).
• Excellent customer service, troubleshooting, and communication skills.

Preferred Qualifications

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Certifications such as CompTIA A+, Network+, Microsoft Certified: Azure Fundamentals, or Microsoft 365 Certified: Modern Desktop Administrator Associate.
• Experience with PowerShell scripting or automation tools is a plus.