Senior Account Manager

Job Description

Company Description St. Bernards Healthcare is a regional health system dedicated to delivering high-quality, patient-centered care across a broad range of medical services. The organization focuses on improving community health through compassionate care, clinical excellence, and ongoing innovation in healthcare delivery. Team members collaborate across disciplines to support both acute and long-term care needs, using evidence-based practices and modern technology. St. Bernards Healthcare values integrity, respect, and accountability, and offers a collaborative environment where professionals can grow their careers while making a meaningful impact on patients and families.

Role Description The Senior Account Manager is a part-time, remote role responsible for overseeing key client relationships and ensuring high levels of satisfaction with St. Bernards Healthcare services and solutions. This position manages a portfolio of strategic accounts, serving as the primary point of contact, coordinating communication, and aligning services with client needs and expectations. Day-to-day tasks include conducting regular account reviews, monitoring performance metrics, identifying opportunities for service improvement or expansion, and resolving issues in a timely, professional manner. The Senior Account Manager collaborates with internal clinical, operational, and administrative teams to develop tailored solutions, prepare proposals, and support contract renewals. This role also involves preparing reports, tracking account activity, and contributing to strategic planning initiatives to support growth and long-term partnerships.

Benefits

401(k)

AD&D insurance

Dental insurance

Health insurance

Health savings account

Life insurance

Paid time off

Vision insurance

Qualifications

• Demonstrated experience in account management, client services, or relationship management, preferably in healthcare or a related industry.
• Strong skills in communication, negotiation, and presentation, with the ability to build trust and maintain long-term client relationships.
• Proficiency in using CRM systems, productivity tools, and basic data analysis to manage accounts and track performance.
• Excellent organizational and time-management abilities, including managing multiple accounts and priorities in a remote environment.
• Understanding of healthcare operations, payer relationships, or clinical service delivery is highly beneficial.
• Ability to collaborate effectively with cross-functional teams and contribute to strategic initiatives.
• Bachelor’s degree in Business, Healthcare Administration, Marketing, or a related field, or equivalent relevant experience.
• Commitment to patient-centered care, ethical practices, and maintaining confidentiality and compliance with applicable regulations.