Senior Client Manager – Employee Health & Benefits

Job Description

The Senior Client Manager position is responsible for proactively managing client service, renewal activities and administration of products for the clients assigned to them. Senior Client Managers serve as a primary day-to-day contact for our clients.
Responsible for day-to-day management of Benefits accounts; develop solid partnerships with clients’ HR managers and other support staff; manage service issues, research problems, present and implement effective, timely solutions
obtain necessary census and historical data for bid process; Manage implementation of new lines of coverage and carrier changes and insure smooth launch/transition; Prepare employee communications materials such as brochures, flyers and payroll stuffers
Conduct group education and enrollment meetings at client sites or via webinar as required
notify clients of legislative and regulatory changes and assist client in understanding how the issues apply to them
Plan, prioritize and complete day-to-day workload taking into account new business, renewal business and day-to-day service responsibilities for the accounts assigned in a timely manner ensuring internal/external deadlines are met
Conduct all business in accordance with established policies and procedures
High School Diploma or GED
~3+ years in group benefits with at least 1+ years in a Client Manager or similar level role
~ Licensed in Arizona Health, Life and Disability (or ability to be licensed within 60 days of employment)
~ Excellent time management, organizational and multi-tasking skills with high attention to detail
~ Proficiency in Microsoft Office Products (Outlook, Word, Excel, Power Point)

Some college or technical training in related discipline
Experience using Applied EPIC