Travel Support Analyst

Job Description

IT Support Technician | R&D and Laboratory | Indianapolis, IN | Onsite | [Contract]
A global life science company is hiring an onsite IT Support Technician to cover its Indianapolis facility, with a focus on supporting R&D and laboratory users.

This is a hands-on role. You’ll be the IT presence people walk up to, supporting researchers and lab staff in a regulated environment where the instruments matter as much as the laptops.

What you’ll be doing
Deskside and end-user support across PCs, laptops, printers, iDevices, Windows 11, M365, Teams video conferencing, and telephony
Supporting R&D and laboratory users, including workstations attached to lab instruments and lab-connected computing
Break/fix and IMAC services for a site population of 250+ users
Managing assets, incidents, requests, and changes in ServiceNow
Last-mile support for site network equipment, cabling, server rooms, and laboratory and manufacturing IT infrastructure
Executing local infrastructure projects, lifecycle management, and equipment procurement, with accurate SOPs and documentation

What we’re looking for
~5+ years supporting end-user technologies and infrastructure in a 250+ user environment
~ Experience supporting R&D or laboratory users and lab-attached computing. This does not have to be pharma. University science buildings, hospital and clinical labs, contract research and testing labs, or industrial QC labs all count
~ Bachelor’s in IT, Computer Networking, Computer Engineering, or equivalent certifications and practical experience
~ Hands-on with end-user devices, basic networking and wireless, video conferencing, digital security, asset and lifecycle management, and ServiceNow or a comparable ITSM tool

What gives you an edge
ITIL framework and IT service management experience
Prior work alongside Operational Technology teams in manufacturing
Familiarity with regulated (GMP) manufacturing and laboratory systems