Loan Consultant I Customer Service

Job Description

LHH Recruitment Solutions is seeking a Loan Credit Quality Analyst at our top tier banking client in Charlotte, NC. Our client is seeking a detail-oriented professional to support our Global Market Loan Operations team in the administration and servicing of large corporate credits held by the Global Credit (GC) Loan Trading Desk. The contractor will serve as a key point of contact for trade settlement and servicing requests, partnering with internal business groups, administrative agents, and external clients to ensure timely and accurate execution. The role requires strong analytical skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment while maintaining a strong focus on operational risk and client service.

Manage end-to-end processing across multiple operational platforms.
Review credit documentation to support accurate transaction processing.
Partner with internal teams, administrative agents, and clients to resolve issues and inquiries.
Support process improvement initiatives and operational controls.
Escalate risks, issues, and control concerns as appropriate.

Bachelor’s Degree or equivalent experience.
Experience in loan operations, trade settlement, syndicated loans, or financial services operations preferred.
Strong Microsoft Office skills, including Excel (Pivot Tables, VLOOKUP/XLOOKUP), Word, PowerPoint, and Copilot.
Strong attention to detail and commitment to operational risk management.
Equal Opportunity Employer/Veterans/Disabled
Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan.