Remote Managed Client Services Manager

Job Description

We are looking for a Client Services Coordinator who is organized, personable, self-initiating, and passionate about creating an exceptional experience for every client. This is a great opportunity for someone who enjoys taking ownership, sharing ideas, and helping build better systems and processes—not simply following a checklist.

You will be an important point of contact for clients and prospective clients, helping coordinate appointments, communications, and administrative processes while ensuring that every interaction with the firm is professional, responsive, and welcoming.

Occasional evening or weekend appointments may be required
Serve as a professional, welcoming, and responsive point of contact for clients and prospective clients
Help create a smooth, positive, and memorable client experience
Keep client information, schedules, communications, and administrative details highly organized
Help build, improve, and document processes and workflows as the firm grows
Take ownership of projects and responsibilities without waiting to be told what to do
Support the team and contribute to a collaborative working environment
Help develop collaborative working practices that make communication and teamwork more effective
Support the firm’s social media activities and online presence
Identify problems and proactively develop creative, practical solutions
Previous experience working in a law firm is strongly preferred, particularly in a client-facing, administrative, legal support, intake, or client services role.

You are confident communicating both verbally and in writing and can interact professionally, warmly, and empathetically with clients and colleagues.

You are willing to help build something , not just maintain something that already exists. You enjoy improving workflows, developing processes, sharing ideas, and finding better ways to serve clients and support the team.

You are a team player who enjoys supporting others, sharing knowledge, communicating openly, and building collaborative working practices.

You are familiar with social media platforms and comfortable supporting the firm’s professional online presence.

And, of course… a dog lover!
~ We love dogs, and we’re looking for someone who won’t mind the occasional four-legged coworker. 🙂

A rising tide lifts all ships.
~ We believe we are stronger when we support one another, share ideas, and work together toward shared success.

We understand the complexities of navigating new opportunities in the legal space. You can trust that all employment inquiries are kept strictly confidential.