Senior Category Manager

Job Description

Category Manager – Maintenance & Services (MRO) Location: Chicago, IL

The Sourcing Category Manager – Maintenance & Services (MRO) is responsible for leading strategic sourcing and category management for spare parts, supplies, maintenance, facilities, and technical services across U.Canada regions in the FMCG/CPG/Manufacturing domain. This role drives cost optimization, service quality, supplier performance, and risk mitigation while ensuring compliance with North America’s regulatory, labor, and safety standards. The position partners with Operations, Facilities, Engineering, Finance, Legal, EHS, and quality stakeholders.

Category Strategy & Spend Management
Develop and execute category strategies for maintenance and services (MRO) aligned with business and operational goals
Manage end-to-end category lifecycle, including spend analysis, and total cost of ownership (TCO) optimization
Identify opportunities for consolidation, standardization, and preferred supplier programs across sites
Lead large sourcing events (RFP, RFQ, RFI) for MRO category items such as spare parts, supplies, maintenance and technical/facility service categories
Negotiate commercial terms, pricing models, service levels (SLAs), and master service agreements (MSAs)
Support building sourcing pipelines for the category in the region and helping regional buyers drive sourcing projects.
Act as a strategic business partner to Facilities Management, Engineering, Operations, EHS, Finance, and HR
Translate business requirements into sourcing solutions that balance cost, quality, safety, and service continuity
Provide market intelligence and benchmarking insights to internal stakeholders
Financial & Value Delivery
Bachelor’s degree or foreign equivalent required from an accredited institution. At least 4 years of relevant work experience in the job description
Approximately 8-10 years’ experience in handling category management activities in the Maintenance & technical Services (MRO) space
Professional certification (CPSM, CPSD, CIPS, PMP) preferred
Exposure in drafting category strategy, sourcing planning, business case creation, sourcing execution and contract closure
Good client facing & client management skills
Demonstrated experience with maintenance and services procurement in the U.Experience working with national service providers and regional vendors
Strong customer‑centric mindset (client‑facing experience preferred)
Transformation mindset with ability to identify improvement opportunities
S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).
Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.
The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others.